What happens to my account if I’m approved for Hardship Care?

If you have a Hardship Care arrangement, you’re on the way to getting back on track – this is a great step forward.

Here’s a few things that will happen to your account(s):

• If you have payments overdue at the time you’re approved for Hardship Care, we’ll reset your account to a ‘current’ or ‘up to date’ status at the start of your Hardship Care arrangement. If you maintain the payments agreed under your Hardship Care arrangement, your account will remain ‘up to date’ and each repayment you make will help to rebuild your repayment history.
• A spending block will be placed on all your Zenpay credit cards – even if you haven’t entered a Hardship Care arrangement on those credit cards. This means you won’t be able to make purchases or spend on your card(s). Your financial wellbeing is important to us. A spending block can let you focus on your Hardship Care arrangement without potentially ending up in a worse financial position. Find out more about spending blocks here.

We’ll keep an eye on how things are going throughout your Hardship Care arrangement and reach out from time to time to let you know how things are progressing or if anything goes off track. As you approach the end of your Hardship Care arrangement, we’ll be in touch to let you know the next steps.

Want to know more? Click here to view our other articles about Hardship Care.  

Need more advice?

If you’re worried about your finances, consider getting in touch with the National Debt Helpline. They’re a not-for-profit service offering online and over-the-phone support to help with managing money and/or debt, or they can put you in touch with a local Financial Counsellor in your state or territory for face-to-face help. Visit their website or call 1800 007 007.