Request a refund of your Motor Loan repayment

We can organise a refund when:

• You’ve made a payment to your account in error
• You’ve paid more than your minimum monthly payment by mistake
• You've paid into a suspended/inactive account

The best part is it is quick and easy – we provide the refunds directly into your bank account.

How do I request a refund?

If you would like to get a refund for a completed payment, simply fill in the online Request a Refund form.

Request a Refund Now

Please note:

• Once processed, refunds to your bank account can take up to five business days to show on your account.
• We can process a refund for any amount if we have your bank account details on file, and we have used the bank account details more than 30 days ago.
• If you have any questions about fees or charges on your account, please use the online Fees & Charges Query form.