If you have our optional consumer credit insurance for your credit card such as Shopper’s Protection or Buyer’s Protection and you want to cancel the policy, it can be cancelled at any time.
How do I cancel my insurance?
You can request to cancel your Zenpay Insurance policy by completing our Insurance Cancellation Form.
To submit the request, you’ll need to fill in your personal details, such as email address, name, date of birth, address and mobile number, as well as some details about your Zenpay credit card.
Please note:
- Receiving the email confirmation with your request ID does not mean that the request has been processed successfully as that depends on the details you submitted. If we require any further information, we will contact you using the contact details provided.
- You will receive a cancellation confirmation notice from Zenpay insurance letting you know your request has been processed.
- Claims for events prior to the cancellation effective date can be made online at Zenpayfinancial.com.au/claim or over the phone.
- Need help, Give us a call on 1800 800 230, Monday to Friday 8:30am – 5:00pm (AEST)
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