Need to apply for Hardship Care again? Here’s what to expect.

We understand that life changes and when the unexpected happens it’s not always for the best. If you’re continuing to experience financial hardship as your Hardship Care arrangement comes to an end, or if you need to apply for Hardship Care again, we’re here to help.

If you’re currently in a Hardship Care arrangement, give us a call.

If you’re currently in a Hardship Care arrangement but are unable to make your agreed payments, call us on 1800 220 718 as soon as possible and we’ll talk you through your options.

If you’ve had a Hardship Care arrangement with us before, and need help again, the best thing to do is apply online.

The first thing you should do to apply for Hardship Care again is going online. It’s essentially the same process as when you first applied, and you can find all our options here.

We’re going to need some more information this time.

Since you’ve had Hardship Care with us before, we’ll be asking for more information this time around. That means it’s likely to take longer than your first application did.

We know that may be frustrating, but it’s important for us to have a thorough understanding of your current circumstances, including income and expenses, so we can consider the right kind of help to get you back on track.

How long it will take us to get back to you?

Once we’ve received your application, we'll let you know if we need more information. Otherwise, we’ll get back to you within 21 calendar days with an outcome.

We’ll either create an action plan to get you back on track, or we’ll provide information on other support options for you to consider.

Want to know more? Click here to view our other articles about Hardship Care.

Need more advice?

If you’re worried about your finances, consider getting in touch with the National Debt Helpline. They’re a not-for-profit service offering online and over-the-phone support to help with managing money and/or debt, or they can put you in touch with a local Financial Counsellor in your state or territory for face-to-face help. Visit their website or call 1800 007 007.